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Frequently Asked Questions
Your coffee questions, answered.
Got a question about our coffee, orders, or delivery? You’re in the right place.
We’ve brewed up answers to the most common questions, but if you can’t find what you’re looking for, feel free to reach out to our team anytime.
At Aspect Coffee, we believe great coffee is more than flavour, it’s a moment, a pause, a ritual. That’s why we craft every roast with care and passion, so your first sip of the day feels as good as the last.
Our beans are ethically sourced, roasted in small batches, and chosen for their depth, character, and quality. From the farmers who grow them to the final pour in your cup, every step matters. It’s not just coffee, it’s an aspect of life. From bean to cup, we’re here to make your daily coffee experience unforgettable
We offer both! You can choose whole beans if you love grinding fresh at home, or select from our grind options so your coffee is ready to brew straight out of the bag.
Choosing the right grind makes all the difference:
Not sure what’s best? Tell us how you brew your coffee, and we’ll guide you.
Keep your coffee beans or ground coffee in a cool, dry place, away from direct sunlight. For best results, store them in an airtight container and only grind as much as you need. This way, your coffee stays fresh, aromatic, and full of flavour.
Yes, we offer both! Gift cards are the perfect present for coffee lovers, and our subscriptions mean you’ll never run out of fresh Aspect coffee at home.
Because nobody likes waiting for good coffee, we will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Because coffee is a fresh and perishable product, we cannot accept returns on coffee beans once they have been opened. However, if your order arrives damaged, incorrect, or you’re unsatisfied with the quality, please contact us within 14 days of receiving your order, and we’ll work with you to make it right.
If your beans are still sealed and unopened, you may return them within 14 days of delivery for a refund or exchange. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error.
Shipping is calculated based on your location and the items in your order. We keep our shipping rates simple and affordable, so you can spend less time worrying about delivery and more time enjoying your coffee:
You’ll see all available options at checkout, so you can pick the one that best suits your needs
At the moment we only ship within the UK. However, we’re always happy to help, if you’d like to arrange an international order, just drop us an email and we’ll do our best to make it happen.
All our gift cards are delivered digitally via email, no physical cards are sent. You’ll receive your gift card directly to your inbox shortly after purchase, ready to use or forward to someone special.
Absolutely! Once you receive the digital card by email, you can easily forward it to your recipient with your own personal message. Or alternately you can put the recipient's email in the "sent to" section above.
Our gift cards are valid for 2 years from the date of purchase, giving you plenty of time to choose your favourite coffee or explore new blends.
Yes! As long as there’s balance remaining on the card, it can be used across multiple purchases until it’s fully spent.
Discount codes can’t be applied to the purchase of a gift card, but the recipient can use their card on any product or promotion available on our website.
Not at the moment, our gift cards are digital-only, making them quick, easy, and eco-friendly to send and receive.
No worries, just reach out to our team, and we’ll be happy to resend your digital gift card to the original purchaser’s email address.
Find your perfect cup, whether you love deep blends, gentle decaf, or rich single origins.
