Refund policy

At Aspect, we want you to love every cup of coffee you brew with us. If something isn’t right, we’re here to help.

Coffee Returns

As coffee is a fresh, perishable product, we unfortunately cannot accept returns or issue refunds on beans that have already been opened or used. However, if your order arrives damaged, incorrect, or if you are not fully satisfied with the quality, please get in touch with us within 14 days of receiving your order. We’ll work with you to make it right, whether that’s a replacement or a refund.

Gift Cards & Subscriptions

  • Gift Cards: Non-refundable and cannot be exchanged for cash.

  • Subscriptions: You can cancel or pause your subscription at any time. If a subscription order has already been processed and shipped, it cannot be refunded.

Order Issues

If there’s a problem with your order, such as receiving the wrong coffee, damaged packaging, or a missing item, please email us at info@aspectcoffee.co.uk with your order number and a photo (if possible). We’ll get it sorted quickly.

How to Request a Return or Refund

  1. Contact us at info@aspectcoffee.co.uk within 14 days of delivery.

  2. Include your order number, a brief description of the issue, and photos if applicable.

  3. We’ll review your request and let you know the next steps.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us and we’ll arrange it.

Non-Returnable Items

  • Opened or used coffee products

  • Perishable items beyond 14 days of delivery

  • Gift cards

Our Promise

Your satisfaction means everything to us. While we can’t resell returned coffee for safety and freshness reasons, we’ll always do our best to ensure you feel looked after and confident when choosing Aspect Coffee.